We take pride in providing outstanding customer service and shipping your products in a timely manner. Please take the time to familiarize yourself with our processing times.
Once orders are placed please allow up to 5-7 business days for payment to clear and orders to be processed.
Recovery packages estimated processing can take up to 20 business days no less than 15 & are shipped via Fed Ex.Please note that we are creating your experience and there is no need to stress. Please plan accordingly when ordering. If using Lay-Buy please plan ahead by adding 90 days into your calendar for processing and shipping (depending on the option you picked during checkout).
Some delays are to be expected with high demand items.
Shipped orders are facilitated through USPS first class & Priority Mail. We ask that you allow 5-7 business days to receive your merchandise from the time your order is processed and shipped.
*Once order(s) have been shipped we are not responsible for any delays due to USPS achieving delivery time, please plan accordingly.* For the 2020 holiday season USPS has imposed an increase in shipping rates that will last until Dec. 28, 2020. The rates are automatically calculated at checkout and we have no control over them. We will in certain instances utilize FedEx if it is more economical and quicker delivery times.
If your tracking information states that your package was delivered and you have not received it you must contact the delivery carrier (either USPS or Fed Ex, which ever is applicable) to address the issue directly with them.
iHeal SX does not hold or accept responsibility for packages that have been stated or marked as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Expedited & international shipping shipping service is available at an additional cost. International shipping is 10-14 business days. *please note international shipments have to be declared and pass customs. Items can be held at customs which could delay delivery time* some countries may charge a duty tax for merchandise shipped. This is not a fee we cover because it’s not related to shipping. If you decide to refuse your merchandise because of the duty tax fee your merchandise will be refunded once we receive the merchandise minus the shipping cost and a 20% restocking fee.
Orders placed after 4pm (EST) will not process until the next business day. Orders placed after 4pm (EST) on a Friday will not be processed until the next business day. Please note if there is a holiday in between or if orders are placed on a holiday, orders are not processed until the following business day.
As a method of security there will instances when identification will be required.